Shipping & Returns
FAQs
TGE (Air Freight) to New Zealand will be 1-2 days. Up to 5kg. Please note, larger items may take longer to deliver.
Powerbox New Zealand uses NZ Post for overnight delivery of the majority of our products. For larger or heavier parcels, we use Straite NZ.
Yes. Tracking information is printed on the bottom of the invoice which is emailed to customer.
Please contact us if you live in a remote location and have experienced difficulties with deliveries in the past. We will work with you to find the best solution.
The total purchase price of any goods is inclusive of shipping and handling charges – indicated on the Powerbox invoice and prior to placing your order online.
If you're not at home, NZ Post will leave a card to call in your letterbox or a safe place. If your order is arriving through Straite, we recommend checking with them directly via your tracking number.
We use flat rate shipping New Zealand Wide for most orders. Larger orders can be estimated upon request.
Orders can often be shipped quicker however this needs to be arranged as higher freight charges may apply.
Yes. Although extra charges could apply.
Yes. Methanol Fuel Cells and Lithium Batteries are deemed "dangerous goods" by carriers which involve higher shipping charges and are generally quoted in advance.
The processing time for RMAs may vary depending on the nature of the product and the issue. Our customer support team will provide you with an estimated timeline and keep you updated throughout the process.
The cost of transport and packing for the returned goods are the responsibility of the sender.
Yes, there is typically a time limit for submitting an RMA request. Please check our warranty policy for the specific timeframe within which an RMA request should be made.
When requesting an RMA, please provide details such as your name, order number, product serial number, description of the issue, and any supporting documentation or photos if necessary.
To initiate RMAs with Powerbox Pacific, simply fill out the form on our website. Once submitted, the form will be emailed to sales@powerbox.co.nz for processing. Please ensure all required fields are completed for efficient processing. Contact our customer support team for further assistance.
If you purchased your Victron product from Powerbox we can help with a return for a faulty product or repair. You will need to submit a RMA form to us first. If your product was purchased somewhere else you will need to contact the company you purchased it from, or contact Victron Energy directly to seek support.
The total purchase price of any goods is inclusive of shipping and handling charges – indicated on the Powerbox invoice and prior to placing your order online.
PLEASE NOTE: Customer(s) are responsible for all freight charges for re-deliveries or incorrect delivery details. Any additional freight charges will be added to the invoice total.
